Unemployment Insurance (UI) Services Division

File an Unemployment Insurance Claim
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My Iowa UI Questions
(888) 848-7442 Option 3

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In-person Hearing Schedule for Calendar Year


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Unemployment Insurance Services

Michael Wilkinson - Division Administrator

Message from Division Administrator

The past few years have presented very unique challenges to Iowa businesses and workers.  As we turn the corner on this economy and start to see signs of recovery with lower unemployment insurance rates and increases in job postings, our goal in the Unemployment Insurance Division is to learn from this experience and create systems and process that are more efficient, secure, and customer friendly.

My Iowa UI (MIUI), the new web based unemployment insurance tax system, is an example of one of those systems.  Over 30,000 employers have already registered and electronically enter their tax reports and make payments on-line in a highly secure environment.  MIUI is designed as a portal for businesses, accountants, and third party administrators (TPA) to manage their unemployment insurance account on-line.  We would like to thank all of our businesses that have offered their appreciation for this convenience and cost saving measure, as well as their ideas for enhancements.  This new tool will continue to be a work in progress as long as we continue to receive feedback.

Unemployment insurance benefits have been a life line for many Iowans.  The system has been challenged to pay benefits for multiple programs often times requiring significant system and procedural changes.  Fortunately we were able to provide the financial support to victims of natural disasters, business downsizing, and seasonal layoffs.  We have learned much from this experience and know we can be more efficient and effective.  The Unemployment Insurance division is aggressively pursuing changes in our data management systems and all interfaces with our customer to reduce steps and continue to ensure the integrity of the unemployment insurance benefits system.  As we make changes we will need input from our stakeholders and welcome your suggestions.

IowaWORKS Virtual Access Points are another tremendous resource for unemployment insurance recipients and employers.  On-line resources can now be accessed at over 150 locations across Iowa and growing.  The unemployed can file a claim for benefits along with their weekly report at one of these locations, and conduct an on-line search for employment.  Employers can file their quarterly tax report through My Iowa UI.  In all cases a toll free number and instant messaging are available to address questions and concerns. 

To learn more about how to locate an IowaWORKS Virtual Access Point visit, http://www.iowaworkforce.org/accesspoints/.

Please feel free to contact us on-line at:

UI Tax - iwduitax@iwd.iowa.gov

UI Benefits - uiclaimshelp@iwd.iowa.gov.


Michael Wilkinson
Division Administrator for Unemployment Insurance Services


Contact Information

UI Benefits - E-mail: UIClaimshelp@iwd.iowa.gov
Telephone: (866) 239-0843 (general questions)
Hours: Monday through Friday 8:00 am to 5:30 pm
Saturday 9:00 am to 1:00 pm

UI Tax - E-mail: iwduitax@iwd.iowa.gov
Telephone: (888) 848-7442 Option #3 then option #7 (MyIowaUI & General Tax Questions)

UI Appeals - E-mail: UIAppealsHelp@iwd.iowa.gov
Toll-free in Iowa: (800) 532-1483
Toll-free outside of Iowa: (800) 247-5205
Des Moines local: (515) 281-3747
FAX: (515) 478-3528


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