Unemployment Insurance (UI) Services Division

File an Unemployment Insurance Claim
Ÿ Online
Ÿ At an IowaWORKs Center
Ÿ Through an Employer

Continued Claim Online

Emergency Unemployment Compensation

Report Claimant Fraud

Report Employer Fraud

Report Refusal to Interview

Report Job Refusal

Unemployment Insurance Contact Numbers

My Iowa UI Questions
(888) 848-7442 Option 3

Unemployment Information for Employers and Related Tax Forms

UI Service Center (UISC)
Filing initial claims
Continued claims
Reactivating claims
Benefit inquiry system

Unemployment Terms and Definitions

Facts About Unemployment Insurance Handbook

FAQs About Filing Online

UI Appeals

In-person Hearing Schedule for Calendar Year


Disaster Unemployment Assistance(DUA)

Voluntary Shared Work

Search Iowa Unemployment Services Division

IWD Home Page

Unemployment Insurance Services

Michael Wilkinson - Division Administrator


Iowa Workforce Development Rolls Out
New Debit Card this Summer

Iowa Workforce Development (IWD) is excited to offer its customers a new and improved IWD Debit Card. The new IWD Debit Card is a fast and convenient way for individuals to receive their unemployment insurance benefits. No credit checks, no bank account required.

IWD is partnering with Bank of America to bring a debit card with brand new features, much lower fees and award-winning customer service. The new card features a stunning picture of the Iowa State Capitol and is MasterCard branded. These cards will now differ from any other state agency debit card which will continue to depict the state of Iowa flag.

Get ready! The new cards will be mailed between June 19th and July 1st. They will arrive in a white envelope with a Gray, TN return address. Activate the cards immediately upon receipt. Continue to use your old debit cards until the balance is zero. Balances will not be able to be transferred from one card to another.

Funds issued beginning July 7th, 2014 will be on the new IWD Debit Card. As always, individuals have the option of direct deposit if preferred.

As the changeover occurs, IWD will continue to keep you updated through the mail and online.

For questions or additional information you may also call (866) 239-0843 or review the following two fliers.

English: Web Flyer
Spanish: Web Flyer
English: FAQ Brochure
Spanish: FAQ Brochure


Message from Division Administrator

The past few years have presented very unique challenges to Iowa businesses and workers.  As we turn the corner on this economy and start to see signs of recovery with lower unemployment insurance rates and increases in job postings, our goal in the Unemployment Insurance Division is to learn from this experience and create systems and process that are more efficient, secure, and customer friendly.

My Iowa UI (MIUI), the new web based unemployment insurance tax system, is an example of one of those systems.  Over 30,000 employers have already registered and electronically enter their tax reports and make payments on-line in a highly secure environment.  MIUI is designed as a portal for businesses, accountants, and third party administrators (TPA) to manage their unemployment insurance account on-line.  We would like to thank all of our businesses that have offered their appreciation for this convenience and cost saving measure, as well as their ideas for enhancements.  This new tool will continue to be a work in progress as long as we continue to receive feedback.

Unemployment insurance benefits have been a life line for many Iowans.  The system has been challenged to pay benefits for multiple programs often times requiring significant system and procedural changes.  Fortunately we were able to provide the financial support to victims of natural disasters, business downsizing, and seasonal layoffs.  We have learned much from this experience and know we can be more efficient and effective.  The Unemployment Insurance division is aggressively pursuing changes in our data management systems and all interfaces with our customer to reduce steps and continue to ensure the integrity of the unemployment insurance benefits system.  As we make changes we will need input from our stakeholders and welcome your suggestions.

IowaWORKS Virtual Access Points are another tremendous resource for unemployment insurance recipients and employers.  On-line resources can now be accessed at over 150 locations across Iowa and growing.  The unemployed can file a claim for benefits along with their weekly report at one of these locations, and conduct an on-line search for employment.  Employers can file their quarterly tax report through My Iowa UI.  In all cases a toll free number and instant messaging are available to address questions and concerns. 

To learn more about how to locate an IowaWORKS Virtual Access Point visit, http://www.iowaworkforce.org/accesspoints/.

Please feel free to contact us on-line at:

UI Tax - iwduitax@iwd.iowa.gov

UI Benefits - uiclaimshelp@iwd.iowa.gov.


Michael Wilkinson
Division Administrator for Unemployment Insurance Services


Contact Information

UI Benefits - E-Mail: UIClaimshelp@iwd.iowa.gov
Telephone: (866) 239-0843 (general questions)
Hours: Monday through Friday 8:00 am to 5:30 pm
Saturday 9:00 am to 1:00 pm

UI Tax iwduitax@iwd.iowa.gov
Telephone: (888) 848-7442 Option #3 then option #7 (MyIowaUI & General Tax Questions)


Benefit Information | Service Center | Online Reporting
File A Claim On the Internet | Unemployment Terms
 Unemployment Handbook | Unemployment Insurance Home Page
Search Unemployment Services | Unemployment Insurance Appeals
Iowa Workforce Development Home Page