Unemployment Insurance (UI) Services Division


Unemployment Insurance Service Center (UISC)

Picture of a teleohone receiver Filing an Initial Claim

For most Iowans wanting to file a new, initial unemployment insurance claim (apply for benefits), the most efficient method is to File an Unemployment Insurance Claim online.

For those Iowans who are not able to file their initial claim online, we advise contacting the nearest IowaWORKS Center.


Continued Claims Reporting System

Most Iowans may receive unemployment insurance benefits for up to 26 weeks, and in some cases 39 weeks. To receive payments after you have filed your initial claim, you must confirm your eligibility every week using the continued claims reporting system.

On-Line web application


Interactive Voice Response (IVR)

(800) 850-5627

9:00 am Saturday to 11:30 pm Sunday
8:00 am to 6:00 pm Monday through Friday

Phone lines are very busy on Saturday afternoon. Please  use the on-line application or call on Sunday or Monday to avoid a busy signal.

Note: Your payment will not be delayed if you file your continued claim on Sunday or Monday.

When you file your continued claim, you will be asked a series of questions to certify that you:

  • Are unemployed or working only reduced hours;
  • Are able and available for work;
  • Have not refused any job offers or referrals;
  • Are actively looking for work (unless waived); and
  • Are reporting any pay or pension you may be receiving.

Reactivating an Existing Claim

If you have already applied for benefits (filed an initial claim) in the last 52 weeks, then you have an existing (open) claim.

The fastest, most efficient way to reactivate an existing claim is online.

Click here to log in or set up a new account.

Contact your local IowaWORKS Center for additional assistance.

Benefit Inquiry System

You may check on the status of your claim or benefit payment online at https://uiclaims.iwd.iowa.gov/weeklyclaims or call (800) 850-5627 between the hours of 8:00 a.m. to 6:00 p.m., Tuesday through Friday.  

Note: If Monday is a holiday, information is not available until Wednesday of that week.

E-mail: uiclaimshelp@iwd.iowa.gov