The past few years have
presented very unique challenges to Iowa businesses and
workers. As we turn the corner on this economy and start to see
signs of recovery with lower unemployment insurance rates and
increases in job postings, our goal in the Unemployment
Insurance Division is to learn from this experience and create
systems and process that are more efficient, secure, and
customer friendly.
My Iowa UI (MIUI), the new
web based unemployment insurance tax system, is an example of
one of those systems. Over 30,000 employers have already
registered and electronically enter their tax reports and make
payments on-line in a highly secure environment. MIUI is
designed as a portal for businesses, accountants, and third
party administrators (TPA) to manage their unemployment
insurance account on-line. We would like to thank all of our
businesses that have offered their appreciation for this
convenience and cost saving measure, as well as their ideas for
enhancements. This new tool will continue to be a work in
progress as long as we continue to receive feedback.
Unemployment insurance
benefits have been a life line for many Iowans. The system has
been challenged to pay benefits for multiple programs often
times requiring significant system and procedural changes.
Fortunately we were able to provide the financial support to
victims of natural disasters, business downsizing, and seasonal
layoffs. We have learned much from this experience and know we
can be more efficient and effective. The Unemployment Insurance
division is aggressively pursuing changes in our data management
systems and all interfaces with our customer to reduce steps and
continue to ensure the integrity of the unemployment insurance
benefits system. As we make changes we will need input from our
stakeholders and welcome your suggestions.
IowaWORKS Virtual
Access Points are another tremendous resource for unemployment
insurance recipients and employers. On-line resources can now
be accessed at over 150 locations across Iowa and growing. The
unemployed can file a claim for benefits along with their weekly
report at one of these locations, and conduct an on-line search
for employment. Employers can file their quarterly tax report
through My Iowa UI. In all cases a toll free number and instant
messaging are available to address questions and concerns.
To
learn more about how to locate an IowaWORKS Virtual Access Point
visit, http://www.iowaworkforce.org/accesspoints/.
Please feel free to contact
us on-line at:
UI Tax -
iwduitax@iwd.iowa.gov
UI Benefits -
uiclaimshelp@iwd.iowa.gov.
Sincerely,
Michael Wilkinson
Division Administrator
for Unemployment Insurance Services
Announcements:
Iowa’s Employer Unemployment Insurance Tax Tables Improve
for 2013 - Tax Tables Move in a Positive Direction, 2nd Year
in a Row
Read More...
Iowa Code Rate
Tables
Contact Information
UI Benefits - E-Mail:
UIClaimshelp@iwd.iowa.gov
Access Points:
http://www.iowaworkforce.org/accesspoints/
Telephone: 866-239-0843 (general questions)
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Hours: |
Monday through Thursday 8:00 am to 8:00 pm
Friday 8:00 am to 7:00 pm
Saturday 9:00 am to 2:00 pm |
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UI Tax
iwduitax@iwd.iowa.gov
Telephone: 888-848-7442 Option #3 then option #7 (MyIowaUI & General
Tax Questions)