Claims for Unemployment Insurance benefits can be filed at any of the
two offices in Region 5. You must meet the following criteria:
Be totally or partially unemployed;
Have worked and earned a certain amount of wages in work covered by
Unemployment Insurance in the last 15 to 18 months;
Have lost your job through no fault of your own; and
Be able and available for work if offered to you.
In some cases, you must also be registered for work at your local Workforce Development Center, and be actively seeking work.
Filing Your Claim
There are several ways to file a claim for Unemployment Insurance benefits:
1. You may file an Unemployment Insurance Claim
Online from home or
2. You may go to your local Workforce Development
Center. Staff there will assist you in the completion of the online
necessary to submit your claim or self file via the Intranet.
No matter which way you choose to file your Unemployment Insurance claim, you will need the following information:
Your Social Security number;
The name of your last employer;
The address of your last employer;
The start and end dates of your last job;
Whether or not you will receive vacation pay, severance, etc.; and
If you are leaving military service, you will need a copy of your DD 214.
In all cases, you will receive a booklet called
“Facts About Unemployment
Insurance.” This booklet is full of information about Unemployment Insurance benefits, eligibility requirements, and how to report your weekly claim.
Reporting Weekly Claims
Most Iowans can receive unemployment insurance benefits for up to 26 weeks, and, in some cases, 39 weeks. After you provide the initial information needed to confirm your eligibility, you will be asked to provide additional information to continue to receive benefits.
Each week you will be asked to certify that you:
Are unemployed or working only reduced hours;
Are able and available for work;
Have not refused any job offers or referrals;
Are actively looking for work (unless waived); and
Are reporting any pay or pension you may be receiving.
Mandatory weekly reporting for your unemployment can be accomplished by calling
1 (800) 850-5627.
A computer Voice Response Unit will answer and a prerecorded message will ask you the eligibility questions one at a time.
For questions and assistance with your claim, contact our helpline
Monday through Thursday 8 a.m.-8 p.m., Friday 8 a.m.-7 p.m., or Saturday
9 a.m.-2 p.m.
To find a Virtual Access Point location
near you, please visit