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Iowa Workforce Development
Region 5
Customer Services

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Customer Services

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Iowa Workforce Development will contribute to Iowa's economic growth by providing quality customer-driven services that support prosperity, productivity, health and safety for Iowans. Whether you are unemployed or fully employed, you will find our services useful and beneficial. 

Services for IWD customers in Region 5's seven-county area of Buena Vista, Calhoun, Hamilton, Humboldt, Pocahontas, Webster and Wright include: 

  • Jobs - IWD staff matches job seekers against the employment needs of prospective employers, and makes appropriate referrals. No fees are charged. Jobs listed with IWD are posted in local offices, and on several Internet sites: IowaJobs and

  • Career and Employment Fairs - Annual career and employment fairs are held in Region 5, offering employers and job seekers the opportunity to interact at a single location. Inquire at any of our offices for information regarding the next job fair.

  • Unemployment - File your Unemployment claim online from your home computer or from another web-connected computer. In addition, all Region 5 offices take claims for Unemployment Insurance.

  • Resource Centers - Region 5 has PCs available to the public at all six locations for use in developing résumés, exploring career options, and taking typing tests and tutorials. A number of Internet-based job seeking tools are available, as well as access to employer Web sites and IWD job postings. We also have a number of brochures and pamphlets. There is no cost for any of these services. IWD staff is available to assist you.

  • Testing and Assessment Services - IWD staff can administer – at no charge to you – proficiency tests for typing, 10-key and data entry. IWD has access to several available tools for assisting job seekers who want to identify skills, abilities and interests for employment, including the “Iowa Choices™” software program.

  • Computer Training - A computer lab in the Fort Dodge Workforce Center is available to all customers and offers free, one-on-one training in Microsoft Office Suite and general typing skills.  In addition, Iowa Central Community College offers regularly scheduled classes in Fort Dodge and Storm Lake. Classes may also be offered at other locations when sufficient interest is indicated. Most classes are hands-on, conducted in modern computer labs, and classes are generally small. You may also contact the Community Education department at Iowa Central, (515) 576-0099, ext 2321 to schedule computer classes with the topics and schedules that meet your individual needs.

  • Reemployment Services - The Reemployment Services (RES) program is designed to assist people identified as being at risk for long-term unemployment to return to the workforce as quickly as possible. 

  • Tax Credits - The Work Opportunity Tax Credit (WOTC) and Welfare-to-Work Tax Credit (WtWTC) offer employers federal income tax credit if they hire persons from certain qualified groups such as low income or persons with disabilities. IWD staff can determine if you qualify for this hiring incentive.

  • Labor Market Information - Current labor market information is available on various economic trends and occupations, including data on prevailing wage rates and projected job outlooks. 

  • Work Permits - IWD staff authorizes work permits and certificates of age for young people seeking to enter the job market. 

  • Business Closings/Downsizing - Should your company experience closing or restructuring, IWD staff and its partners are ready to help you make the transition to other employment. Laid-off workers are provided access to many services, including financial support and training.

  • Veterans Services - Our Veterans Services Representatives coordinate all services provided to veterans, including counseling, testing, and identifying training and employment opportunities.

  • PROMISE JOBS - PROMISE JOBS is Iowa’s program serving Family Investment Program (FIP) recipients. Participants receive job and training information and assistance to become self-sufficient.

  • Workforce Investment Act - The Workforce Investment Act of 1998 (WIA) is designed to provide an efficient, effective and convenient system for job seekers to find jobs, employers to locate new workers, and for both to have access to information to assist them in developing career and business plans.

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