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Iowa Workforce Development
Region 14
Unemployment Insurance

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Unemployment Insurance

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Claims for unemployment insurance benefits can be filed at our office in Creston. You must meet the following criteria (IWD staff will help you determine this criteria):

Filing Your Claim
There are several ways to file a claim for Unemployment Insurance benefits:

1. You may file an Unemployment Insurance Claim Online from home or

2. You may go to your local Workforce Development Center. Staff there will assist you in the completion of the online application necessary to submit your claim or self file via the Intranet. 

No matter which way you choose to file your Unemployment Insurance claim, you will need the following information:

  • Your Social Security number; 

  • The name of your last employer;

  • The address of your last employer; 

  •  The start and end dates of your last job; 

  • Whether or not you will receive vacation pay, severance, etc.; and 

  • If you are leaving military service, you will need a copy of your DD 214.

In all cases, you will receive a booklet called “Facts About Unemployment Insurance.” This booklet is full of information about Unemployment Insurance benefits, eligibility requirements, and how to report your weekly claim.

Reporting Weekly Claims
Most Iowans can receive unemployment insurance benefits for up to 26 weeks, and, in some cases, 39 weeks. After you provide the initial information needed to confirm your eligibility, you will be asked to provide additional information to continue to receive benefits.

Each week you will be asked to certify that you:

  • Are unemployed or working only reduced hours; 

  • Are able and available for work; 

  • Have not refused any job offers or referrals; 

  • Are actively looking for work (unless waived); and

  • Are reporting any pay or pension you may be receiving.

Mandatory weekly reporting for your unemployment can be accomplished online at or by calling 1 (800) 850-5627.

A computer Voice Response Unit will answer and a prerecorded message will ask you the eligibility questions one at a time.

For questions and assistance  with your claim, the department has dedicated workforce professionals ready to assist from 8:00 AM to 5:30 PM Monday through Friday and 9:00 AM to 1:00 PM Saturday by calling 866-239-0843. E-mail:

To find a Virtual Access Point location near you, please visit



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