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Iowa Workforce Development
Region 14
Job Seeker and Customer Services

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Region 14
IowaWORKS Center

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Job Seeker And Customer Services

You don’t have to be unemployed to use the services provided by Iowa Workforce Development. Our mission is to provide quality, customer-driven services that support prosperity, productivity, health and safety for Iowans.

Services for IWD customers in the eight-county area of Region 14 (Adair, Adams, Clarke, Decatur,  Montgomery, Ringgold, Taylor, Union counties) include:

  • Jobs - Staff matches job seekers against the employment needs of prospective employers, and makes appropriate referrals. No fees are charged. Jobs listed with IWD are posted in local offices and on several Internet sites: Iowa Jobs and
  • Immediate Interview Events and Career and Employment Expos/Fairs - Events are held regularly at the IowaWORKS center in Creston and through out the community depending on the need of the employers.  View our job fair calendar of events and like us on Facebook at IowaWORKS Southern Hills.
  • Workshops-IWD offers many workshops designed to help you develop or refine the tools and skills needed to get and keep employment.  View our workshop calendar of events for a list of upcoming workshops or like us on Facebook at IowaWORKS Southern Hills
  • Unemployment Insurance - Unemployment claims can be filed via the internet from any internet connected personal computer; such as at your own home, 24 hours a day, 7 days a week.   In addition, customers can file for benefits on the computers in the IWD where staff are available to assist if needed.  Click on the above link for information on filing and eligibility.
  • Skills Lab - IowaWORKS has computers available to the public at all permanent locations for use in developing résumés, doing career exploration, and taking typing tests and tutorials. A number of Internet-based job seeking tools are available, as well as access to employer Web sites and IWD job postings. We also have a number of brochures and pamphlets. There is no cost for any of these services.
  • Testing Services - Applying for a job that requires 40 words per minute typing speed? IWD staff can administer – at no charge to you – proficiency tests for typing.
  • Services - Worker profiling and reemployment services are designed to help persons identified as being at risk for long-term unemployment insurance eligibility to return to the workforce as quickly as possible. Identified claimants receive services in Creston.
  • Tax Credits - The Work Opportunity Tax Credit (WOTC) offers employers federal income tax credit if they hire persons from certain qualified groups, such as persons with disabilities or persons with low incomes. IWD staff can assist in determining if you qualify for this hiring incentive.
  • Labor Market Information - Current Labor Market Information is available on various economic trends and occupations, including data on prevailing wage rates and projected job outlooks.
  • Work Permits - IWD staff authorizes Work Permits and certificates of age for young people seeking to enter the job market.
  • Business Closings/Downsizing - Should your place of work experience closing or restructuring, IWD staff and its partners are ready to help you make the transition to other employment. Laid-off workers are provided access to services, including financial support and training.
  • Veterans Services - Veterans are our priority and all our staff provide to veterans, including counseling, testing, and identifying training and employment opportunities. 
  • PROMISE JOBS - PROMISE JOBS is Iowa’s program to help Family Investment Program (FIP) recipients receive job and training information and assistance to become self-sufficient.


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Iowa Workforce Development Region 14


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