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Iowa Workforce Development
Region 13
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Customer Services

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You don’t have to be unemployed to use the services provided by Iowa Workforce Development. Iowa Workforce Development will contribute to Iowa's economic growth by providing quality customer-driven services that support prosperity, productivity, health and safety for Iowans.

Individuals with disabilities are encouraged to take advantage of Iowa Workforce Development System services.  If you are a person with a disability who requires information in an alternate format or other accommodation, please contact Mary Lefeber at (712) 242-2146 or email us at

Services for IWD customers in Region 13's seven-county area of Cass, Fremont, Harrison, Mills, Page, Pottawattamie, Shelby include:

  • Jobs - IWD staff matches job seekers against the employment needs of prospective employers, and makes appropriate referrals. No fees are charged. Jobs listed with IWD are posted in local offices, and on several Internet sites: Iowa Jobs and


  • Career and Employment Fairs - Annual career and employment fairs are held in Region 13, offering employers and job seekers the opportunity to interact at a single location. 


  • Unemployment - File your unemployment claim online from your home computer or from another web-connected computer. All Region 13 permanent offices take claims for unemployment insurance.


  • Resource Centers - IWD has PCs available to the public at all permanent locations for use in developing résumés, exploring career options, and taking typing tests and tutorials. A number of Internet-based job seeking tools are available, as well as access to employer web sites and IWD job postings. We also have a number of brochures and pamphlets. There is no cost for any of these services. An Iowa Workforce Development personal computer is also available to the public at the West Central Development office in Sidney.


  • Testing and Assessment Services - Applying for a job that requires 65 words per minute typing speed? IWD staff can administer – at no charge to you – proficiency tests for typing, 10-key and spelling. IWD has access to several available tools for assisting job seekers who want to identify skills, abilities and interests for employment, including the “Iowa Choices™” software program and Caps, Cops, Copes Career Assessment.


  • Computer Training  - Iowa Western Community College offers regularly scheduled classes in Council Bluffs, Clarinda, Atlantic, Harlan and Shenandoah. Most classes are hands-on, conducted in modern computer labs, and have no more than 12 students. You may also contact the Adult Learning Center of IWCC to schedule computer classes with the topics and schedules that meet your individual needs.


  • Reemployment Services - The Reemployment Services (RES) program is designed to assist people identified as being at risk for long-term unemployment return to the workforce as quickly as possible. Identified claimants receive services in Atlantic and Council Bluffs.


  • Tax Credits - The Work Opportunity Tax Credit (WOTC) and Welfare-to-Work Tax Credit (WtWTC) offer employers federal income tax credit if they hire persons from certain qualified groups, such as low income or disabled. IWD staff can determine if you qualify for this hiring incentive.


  • Labor Market Information - Current labor market information is available on various economic trends and occupations, including data on prevailing wage rates and projected job outlooks. 


  • Work Permits - IWD staff authorizes work permits and certificates of age for young people seeking to enter the job market. 


  • Business Closings/Downsizing - Should the company you work for experience closing or restructuring, IWD staff and its partners are ready to help you make the transition to other employment. Laid-off workers are provided access to services, including financial support and training.


  • Veterans Services - Our Veterans Services Representatives coordinate all services provided to veterans, including counseling, testing, and identifying training and employment opportunities.


  • PROMISE JOBS - PROMISE JOBS is Iowa’s program to help Family Investment Program (FIP) recipients receive job and training information and assistance to become self-sufficient.


  • Workforce Investment Act - The Workforce Investment Act of 1998 (WIA) is designed to provide an efficient, effective and convenient system for job seekers to find jobs, employers to locate new workers, and for both to have access to information to assist them in developing career and business plans.


  • Job Search Links - Search our Helpful Links for job listings throughout the country.


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Iowa Workforce Development Region 13


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