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Region 12

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Region 12
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Region 12 Unemployment Insurance Information

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Claims for Unemployment Insurance benefits can be filed at any of the three offices in Region 12. You must meet the following criteria (IWD will help you determine this criteria):

  • Be totally or partially unemployed;

  • Have worked and earned a certain amount of wages in work covered by unemployment insurance in the last 15 to 18 months;

  • Have lost your job through no fault of your own;  and

  • Be able and available for work if offered to you.

In some cases, you must also be registered for work at your local Workforce Development Center, and be actively seeking work.

How To File Your Claim:

There are currently a couple ways to file a claim for unemployment insurance benefits:

1. File an Unemployment Insurance Claim online Allows customers to perform this task from any personal computer with an Internet connection, 24 hours a day, seven days a week.

2. Iowa Workforce Development Center has an Intranet application allowing customers to self-enter their application for Unemployment Insurance and work registration during regular business hours, Monday through Friday.

No matter which way you choose to file your Unemployment Insurance claim, you will need the following information:

  • Your Social Security number;
  • The name of your last employer;
  • The address of your last employer;
  • The start and end dates of your last job;
  • Whether or not you will receive vacation pay, severance, etc.; and
  • If you are leaving military service, you will need a copy of your DD 214.

In all cases, you will receive a booklet called “Facts About Unemployment Insurance.” This booklet is full of information about Unemployment Insurance benefits, eligibility requirements, and how to report your weekly claim.

Reporting Your Weekly Claim:

Most eligible Iowans can receive unemployment insurance benefits for up to 26 weeks, and in some cases 39 weeks. After you have provided the initial information needed to confirm eligibility, you’ll be asked to provide additional information to continue to receive benefits.

Each week you will call this toll-free number, (800) 850-5627 to certify the following:

  • That you are unemployed or working only reduced hours;

  • That you are able and available to work;

  • That you have not refused any job offers or referrals;

  • That you are actively looking for work (unless waived); and

  • That you are reporting any pay or pension received.

A computerized Voice Response Unit will answer and a prerecorded message will ask you the eligibility questions one at a time.

For questions and assistance with your claim, contact our helpline:

Call 866-239-0843

Monday through Thursday - 8am - 8pm
Friday - 8am - 7pm
Saturday - 9am - 2pm

For a Virtual Access Point location near you, please visit:

Region 12 Home Page | Site Map | Search Region 12

Iowa Workforce Development Region 12


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