Question :
Why does it say my social security number is not on file when I call in to report?
Answer :
There may be a delay in your unemployment claim processing. Delays in processing due to filing your claim in the later part of the week or during a high unemployment season may cause you to receive the response that your social security number is not on file. Call again on Monday or Tuesday. If still not on file, contact your local Iowa Workforce Development office.

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Iowa Workforce Development
1000 East Grand Avenue
Des Moines, Iowa 50319-0209
Telephone: (515) 281-5387
For Deaf and Hard Of Hearing, Use Relay 711
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