Customer Service

Customer Service RepresentativeIowa Workforce Development has real people at real offices ready to assist you. There’s more to our services than a computer screen. Our customer service representatives will either answer, route or refer specific telephone calls to the appropriate personnel to answer them. Telephones are answered from 8:15 AM - 4:15 PM each business day. Visit our Contact page for more information.

Iowa Workforce Development maintains an online database of Frequently Asked Questions (FAQs) containing answers to the most common questions asked of our staff.

All Unemployment Insurance questions are referred to the Unemployment Insurance Division. For claims help, visit Unemployment Insurance Claims Contacts. Employers may visit Tax Forms and Publications or visit our Contact Information page for further information. For My Iowa UI help, call (888) 848-7442 or email iwduitax@iwd.iowa.gov.

Customer Service will answer general questions regarding Iowa Labor Laws pertaining to wages, hours worked, pay, and refer specific legal calls to the correct Labor Division personnel.  Visit our Contact Information page for more information. 

For Workers' Compensation we confirm file numbers, verify filing of first reports of injury and petitions filings, refer compliance, litigated cases, record research, and copy requests to correct staff members. Visit the Workers' Compensation Contact and Staff page for more specific information.

Iowa Workforce Development
1000 East Grand Avenue
Des Moines, Iowa 50319-0209
Telephone: (515) 281-5387 or (800) JOB-IOWA
E-mail: IWD.CustomerService@iwd.state.ia.us

Division Administrative Services
Iowa Workforce Development Home Page

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